Privacy Policy

Information you provide. When you submit a form, request an estimate, schedule service, or contact us, we collect information such as your name, email address, phone number, service address, property details, payment and billing information, and the contents of your messages.

Phone calls — recording and tracking. When you call us, or we call you, calls may be recorded and tracked for quality assurance, training, and marketing attribution (for example, to understand which advertising channel led to your call). We may use call-tracking phone numbers and third-party call-tracking services for this purpose.

Information collected automatically. When you visit our website, we and our service providers automatically collect information using cookies and similar technologies, including IP address, device and browser type, pages viewed, referring pages, and general location. This includes:

• Analytics tools (such as Google Analytics) that help us understand how visitors use the site;
• Advertising platforms (such as Google Ads and social media ad platforms) that help us measure and improve our marketing;
• Call-tracking technology that connects website visits to phone calls.

We use the information we collect to:

• Provide, schedule, and complete service requests;
• Prepare estimates and process payments and invoices;
• Send appointment confirmations, service reminders, and maintenance notifications;
• Respond to inquiries and provide customer support;
• Measure and improve our website, services, and marketing (including attribution of calls and form submissions to advertising channels);
• Send marketing communications where permitted, which you may opt out of at any time;
• Protect against fraud and misuse, and comply with legal obligations.

We do not sell your personal information for money. We share information only as described below:

• Service providers that help us run our business — such as payment processors, scheduling and dispatch software, call-tracking providers, analytics providers, and marketing platforms — under obligations to protect your data;
• Advertising and analytics partners that set cookies or receive measurement data as described in this policy;
• Legal and safety — when required by law, subpoena, or to protect our rights, property, or the safety of any person;
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

Mobile phone numbers collected for SMS consent are not shared with third parties for their own marketing purposes.

• Email. You can opt out of marketing emails at any time using the unsubscribe link in any marketing message or by contacting us. We may still send transactional messages about your service.
• Text messages. Reply STOP to any text message to opt out, or HELP for assistance.
• Cookies. You can manage preferences for non-essential advertising cookies through the cookie preferences option on this website and through your browser settings. Essential cookies and first-party measurement that we use to operate the site and attribute inquiries remain active.

Your Privacy Choices — Do Not Sell or Share My Personal Information

Some US states — including California under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) — give residents rights over their personal information. Depending on your state, these may include the right to:

• Know what personal information we collect, use, and disclose;
• Request a copy of your personal information;
• Request correction of inaccurate personal information;
• Request deletion of your personal information;
• Opt out of the "sale" or "sharing" of personal information as defined by your state's law;
• Not receive discriminatory treatment for exercising any of these rights.

"Selling" and "sharing." We do not sell personal information for money. However, the use of third-party advertising cookies that support cross-context behavioral advertising may constitute "sharing" (and in some states "selling") of personal information as those terms are defined by state law. You can opt out of advertising cookies through the cookie preferences option on this website (the "Do Not Sell or Share My Personal Information" link in the footer brings you to this section). This website also honors the Global Privacy Control (GPC) browser signal as a valid opt-out of advertising-cookie sale/sharing, with no further action required.

How to submit a rights request. Contact us at [email protected] or (573) 785-6768 . We will verify your request and respond within the timelines required by applicable law. You may use an authorized agent where your state's law permits.