Terms & Conditions

Buffington Brothers provides residential and commercial services in Poplar Bluff, MO and surrounding areas, including heating and cooling (HVAC) installation, repair, and maintenance; insulation; duct cleaning; and commercial new-construction plumbing.

• All services are subject to availability, licensing, and location.
• We may decline, reschedule, or discontinue work where site conditions are unsafe, where access is not provided, or at our reasonable discretion.
• Descriptions of services on this website are for general information only and are not a promise that a particular service, brand, or outcome is available for your property.

Estimates, quotes, and proposals — whether given online, by phone, or in person — are non-binding until both parties sign a written agreement or work order describing the scope of work and price.

• Estimates are based on the information and site conditions visible at the time of assessment. Concealed conditions (for example, hidden damage, code deficiencies, or inaccessible components) may require a revised scope and price, which we will present for your approval before proceeding.
• Estimates may expire or be withdrawn at any time before acceptance.
• Any change to the scope of work must be approved in a written or documented change order before the additional work is performed.

Appointments are scheduled based on availability, and we make reasonable efforts to arrive within the scheduled window. Arrival windows are estimates, not guarantees, and may be affected by prior jobs, weather, and other factors outside our control.

• Please provide at least 24 hours' notice to cancel or reschedule when possible.
• Missed appointments or cancellations without reasonable notice may be subject to a service call or trip fee.
• After-hours or emergency service, when available, may be subject to additional rates disclosed before work begins.
• You are responsible for providing safe access to work areas and for securing pets during the appointment.

• Payment is due upon completion of services unless a different schedule is stated in a signed written agreement (for example, deposits or progress payments on larger projects).
• We accept major credit cards, checks, and approved financing.
• Financing, when offered, is provided by third-party lenders and is subject to their credit approval and terms — we are not the lender.
• Past-due balances may accrue interest or late charges to the extent permitted by Missouri law, and you are responsible for reasonable costs of collection where allowed by law.
• We may suspend work or withhold warranty service on accounts with unpaid balances until the account is brought current.
• Equipment and materials remain our property until paid for in full, to the extent permitted by law.

Our workmanship is covered only by the written workmanship guarantee provided with your invoice or written agreement. Equipment and components are covered by the manufacturer's warranty terms, which are between you and the manufacturer; we will reasonably assist you with manufacturer warranty claims for equipment we installed.

Where offered, our 100% satisfaction guarantee applies only to qualifying new installations and does not apply to repairs, maintenance, diagnostics, or any other service. The specific conditions of any satisfaction guarantee are stated in the written installation agreement.

Warranties and guarantees do not cover, among other things:

• Damage caused by misuse, neglect, accident, or acts of nature;
• Modifications or repairs by anyone other than our technicians;
• Failure to perform recommended maintenance;
• Pre-existing conditions, or parts and equipment we did not supply or install.

EXCEPT AS EXPRESSLY STATED IN A WRITTEN AGREEMENT, ALL SERVICES ARE PROVIDED WITHOUT ANY OTHER WARRANTY, AND WE DISCLAIM ALL IMPLIED WARRANTIES — INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND HABITABILITY — TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Governing law and venue. These Terms and any dispute arising out of our services or this website are governed by the laws of the State of Missouri, without regard to conflict-of-law rules. Subject to the arbitration provision below, exclusive venue lies in the state courts located in Butler County, Missouri (or the federal court with jurisdiction over Butler County), and you consent to personal jurisdiction there.

Informal resolution first. Before filing any claim, you agree to contact us and allow 30 days to work toward a good-faith resolution.

Binding arbitration. Except for claims that qualify for small-claims court and claims for emergency injunctive relief, any dispute that cannot be resolved informally shall be resolved by final and binding arbitration before a single arbitrator under the Federal Arbitration Act, conducted in Butler County, Missouri under the rules of a recognized arbitration provider agreed by the parties. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING.

By providing your phone number through our website forms or by phone, you consent to receive calls and text messages (SMS/MMS) from Buffington Brothers — including messages sent using automated technology — about appointments, estimates, service updates, and related offers. Consent to receive marketing texts is not a condition of purchasing any goods or services.

• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out of text messages, or HELP for assistance.
• Phone calls with our team may be recorded and tracked for quality assurance and marketing attribution, as described in our Privacy Policy .
• Mobile opt-in information is not shared with third parties for their own marketing purposes.

Website content is provided for general informational purposes only and does not constitute professional advice for your specific property or system. You agree not to misuse the website — including scraping at abusive rates, attempting to disrupt or probe the site, uploading malicious code, or impersonating Buffington Brothers.

• All content, images, logos, and trademarks on this website are the property of Buffington Brothers or its licensors unless otherwise noted, and may not be reproduced without written permission.
• Links to third-party websites are provided for convenience only; we are not responsible for their content, availability, or privacy practices.
• We may suspend or terminate website access for suspected abuse at any time.