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Customer reviews

Reviewed by neighbors, homeowners, and local buildings.

Read verified-style stories from people who called Buffington Brothers for HVAC, replacement, maintenance, air quality, ductwork, and light commercial work across the Poplar Bluff region.

18

review stories surfaced on this page

1951

family-owned local service legacy

5

star experiences represented in the review set

Review library

Read the same reviews featured on the homepage.

These are the Buffington review stories used across the site, grouped with plain labels so visitors can quickly find proof around quality, response time, support, and maintenance.

5.0 / 5 stars

Nov 2024
Excellent service from start to finish. The team was professional, arrived on time, and explained everything clearly. Our new system works perfectly and our energy bills have already dropped.
Sarah M.
Quality workFast response

5.0 / 5 stars

Oct 2024
Called on a Friday evening when our AC stopped working. They had a technician out the same night and got us back up and running. Fair pricing and honest diagnostics — exactly what you want in a service company.
James T.
Helpful teamFast response

5.0 / 5 stars

Sep 2024
We've been customers for years. The maintenance plan keeps our system running smoothly and has saved us from unexpected breakdowns.
Maria L.
MaintenanceQuality work

5.0 / 5 stars

Aug 2024
Knowledgeable, friendly, and patient with our questions. Showed us exactly what was wrong and gave options without pressure to upsell. Highly recommend.
Robert K.
Helpful teamQuality work

5.0 / 5 stars

Jul 2024
They replaced our duct system and the difference is night and day. The house cools evenly now and they cleaned up perfectly after the job.
Linda W.
Quality workFast response

5.0 / 5 stars

May 2024
Buffington Brothers treated us like neighbors, not a ticket number. Clear options, fair pricing, and they followed up after the install.
Jenny P.
Helpful teamQuality work

5.0 / 5 stars

Apr 2024
I purchased a 3 ton system from Buffington Bro's and am simply grateful. Thank you so much for working with me.
Jerry U.
Quality workHelpful team

5.0 / 5 stars

Apr 2024
Buffington Brothers did a great job installing our new heater and air conditioning unit.
Ryan W.
Quality workFast response

5.0 / 5 stars

Mar 2024
From Doniphan, told my 89 year old mother to call. She called them in the A.M. I was only gone an hour and a half, and she said “Ryan has already been here, we're going with them.” Ryan, thank you so much for your promptness, your kindness, and listening to my mother.
Mary G.
Helpful teamFast response

5.0 / 5 stars

Feb 2024
Same day service, professional and courteous staff from the receptionist in the call service to the tech that fixed the unit. Great customer service.
Mason S.
Fast responseHelpful teamQuality work

5.0 / 5 stars

Jan 2024
Top quality service with this company — fast, neat, and very professional. Can't thank them enough for the hard work on the installation of my new heat pump. Job well done. Very satisfied.
Bubcraig E.
Quality workFast response

5.0 / 5 stars

Dec 2023
Carrier system install was on time, crew was respectful of our home, and we've been comfortable through summer and winter. Worth every penny.
Kathy B.
Quality workFast response

5.0 / 5 stars

Nov 2023
Honest assessment, no scare tactics, and they repaired instead of pushing a full replacement when it wasn't needed. That's integrity.
Steve C.
Helpful teamQuality work

5.0 / 5 stars

Oct 2023
Emergency no-heat call before a holiday weekend — they prioritized us and had heat back the same day. Reception and field team both stellar.
Renee F.
Helpful teamFast response

5.0 / 5 stars

Sep 2023
HVAC, ductwork, and air quality under one roof made our humidity issue so much simpler. One crew, one plan, done right.
Derrick L.
Quality workHelpful team

5.0 / 5 stars

Aug 2023
Technician explained filter options and airflow in plain English. House feels fresher and the system isn't cycling like it used to.
Patty N.
Quality workMaintenance

5.0 / 5 stars

Jul 2023
Light commercial work at our storefront — minimal disruption, showed up when they said they would, and paperwork was straightforward.
Wes O.
Fast responseQuality work

5.0 / 5 stars

Jun 2023
Family-owned shows — they remembered our equipment from the last visit and didn't re-diagnose things we'd already addressed. That builds trust.
Tina H.
Helpful teamQuality work

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